Environments & experiences

Churchill Downs Hospitality Design

The world famous Kentucky Derby runs once a year at Churchill Downs on the first Saturday in May. And this year, fans flocking to Louisville can look forward to a number of new hospitality spaces underneath the spires of the iconic racing venue.

Churchill Downs
Kentucky Derby
hospitality design
Fan Experience
20.20 Churchill Downs News

Come back soon for more information on this exciting project…

Thomson Discovery, Snack Shack Restaurant

We have collaborated with our client Thomson Holidays in creating two new restaurant concepts aboard their soon to be launched Discovery liner. 

Accommodating 1,830 passengers across 915 cabins, Thomson Discovery will be the largest ship in the company’s fleet. Guests will be able to choose from eight unique dining experiences, including Snack Shack and 47˚.

Cruise Ship
restaurant design

We’re very excited to announce that we have been shortlisted in two categories, alongside our client Mothercare, at this year’s Retail Week Interiors Awards. Our latest concept is shortlisted in the Bridgeford Best Large Format Store of the Year, and Non-Food Design of the Year categories.

We worked together with Mothercare to define the concept for their new stores, which are currently opening around the UK. Click here to read more about this project.

Retail Week
Interiors Awards
Mothercare
store design
retail design

We’re very excited to announce that we have been shortlisted in two categories, alongside our client Mothercare, at this year’s Retail Week Interiors Awards. Our latest concept is shortlisted in the Bridgeford Best Large Format Store of the Year, and Non-Food Design of the Year categories.

We worked together with Mothercare to define the concept for their new stores, which are currently opening around the UK. Click here to read more about this project.

Retail Week
Interiors Awards
Mothercare
store design
retail design

With multi-channel shoppers increasingly using both digital and real-world channels in their paths to purchase, our client TUI Travel wanted a simple way to connect their in-store customers with their online content and services.

Omnichannel Retail

20.20 took home a prestigious Design Effectiveness Award from the annual DBA ceremony in East London last night, winning silver in a competitive Interiors and Environments category.

We were honoured for the exceptional design and commercial performance of our work with TUI to create their next generation Holiday Design Store, which opened in 2013. The team were delighted to receive one of the most sought-after design prizes for delivering an innovative new retail concept and the leading leisure company’s first truly connected store.

Retail Design Expo 2015

We are excited to announce our involvement in this year’s Retail Design Expo, this entirely new event seeks to bring together leading suppliers and conference speakers from the retail industry under one roof. 

Mariann Wenckheim and Simon Liss will be speaking alongside Doug Glenwright, Head of Retail Transformation at Thomson Holidays on the first day, exploring how we worked together to reinvent the travel agent…

 

Ascot Racecourse took home a total of four awards at last night's Racecourse Association awards ceremony, including the coveted Showcase 2014 champion.

They fought off stiff competition within the industry to win the awards for Best Racecourse, Best Event, and Best Food & Beverage with the 20.20 designed 'On 5' restaurant and bar space.

Ascot Racecourse
Awards
restaurant design

Our work with Thomson Holidays beat off the competition last night to be crowned digital store of the year at the BT Retail Week Technology awards. The store saw off some stiff competition on the night from Argos, House of Fraser, Marks & Spencer, and the Co-operative.

Ascot Racecourse debuted a video today giving everyone a sneak peak into their new on 5 hospitality space.

The video offers a teaser of the experience, and the amazing view, that those lucky enough to have tickets for on 5 at this year’s Royal Ascot event can look forward to. All presented by Tom Kerridge who will be serving up his famous gastro pub fare during the five-day event.

The light boxes displaying images from past events at Wembley within the new Club Wembley corridors

Anyone lucky enough to be a member of Club Wembley will notice that the walkways have become a lot more impressive recently.

Say goodbye to the Perspex frames that captured a “sepia-toned” record of the past, and say hello to eye-catching light boxes that bring Wembley memories to life.

The breakout spaces that punctuate the walkways have been lifted with bold narrative adorning the walls that motivate and inspire greatness that a special stadium such as Wembley deserves.

We love the impact that has been made.

Thomson Store, shortlisted for Digital Store of the Year

Our work with Thomson has been shortlisted for this year’s BT Retail Week Technology Awards in the Digital Store of the Year category.

The awards will see the countries top retailers recognised for their efforts in applying technology within retail spaces.

thomson
Marketing Week
BT Retail Week Technology Awards
Omni Channel Retail Design
Ditsch Store (Image copyright Valora Group)

We are pleased to announce that German trade publication BackMarkt recently covered 20.20’s store design for the bakery chain, Ditsch.

If you can read German, the full article is below.

Food Retail
Ditsch
store design
Dennis Bergkamp Statue Arsenal

Footballer and Arsenal Legend, Dennis Bergkamp was immortalised in bronze last week at the Clock End of Emirates Stadium to join tributes to fellow footballing heroes, Herbert Chapman, Tony Adams and Thierry Henry. Following a friendly tip-off from Henry that the unveiling would be an emotional moment, Bergkamp spoke fondly of his years at Arsenal, commenting that although his statue stands alone, it was the whole team that made him shine during his 11 years at the Club.

Sports & Stadia
fan engagement
Arsenal
Arsenal FC
Arsenalisation
Kingston Smith W1's 2013 Survey

20.20 have made it into the Top 30 UK design businesses according to Kingston Smith W1’s 2013 survey, which analyses the financial performance of leading marketing service businesses in the UK. As reported in the annual survey “Financial performance of marketing services companies”, the UK’s top 30 design agencies grew their income by 8% in their most recent set of results. The average operating profit margin showed an impressive increase from 8.7% to 11.7% as they benefitted from lower non-staff costs.

design consultancy
retail design
Design Consultancies UK
Design Consultancy London
20.20's Managing Director Jim Thompson speaks to the Design Business Association

The government has issued a press release showing the value of our industry to the British economy.

Official statistics published today reveal that the UK’s creative industries are now worth £71.4 billion per year to the UK economy.

• Growth of almost 10% in 2012, outperforming all other sectors of UK industry
• Accounted for 1.68 million jobs in 2012, 5.6 per cent of UK jobs

design industry
design news
Strauss Innovation Store, designed by retail design consultants 20.20

The  following article was published on Textilwirtschaft here and the journalist is Mattias Erlinger.

See our recent Strauss case study for this project here. 

Strauss Innovation will wieder überraschender und attraktiver werden – mit neuen Produkten, besserer Preis-Leistung und besserem Service

Strauss
Paula Minowa
20.20
store design
retail design
brand strategy
brand positioning
Thompson's Bluewater store, designed by London design consultancy 20.20

Thomson’s Next Generation Store (NGS) opened today at Bluewater. The first in a nationwide roll-out of a new connected retail concept for the world’s leading leisure travel company. Set over 2,187 square feet, the newly designed store integrates the latest technology combined with great service to enhance the experience of choosing and booking a holiday.

Created in partnership with 20.20, the NGS has been designed around an innovative customer centric brand experience that delivers high-touch service supported by high-tech tools.

Karstadt's new store design unveiled

In September 2013 Karstadt celebrated the completion of their new store concept.

John Ryan of Retail Week & Drapers visited the store and interviewed Andrew Jennings, CEO of Karstadt. He dedicated his ‘Store of the Week’ to Karstadt.

See his article and photos HERE

karstadt
Fashion & Department Stores
retail design
Store Launch
20.20's Managing Director Jim Thompson speaks to the Design Business Association

The Design Business Association (DBA) is delighted to announce the appointment of its new President, Jim Thompson, Managing Director of 20.20.

Last night (5th September 2013) Jim performed his first official duty as DBA President- his acceptance speech. 20.20 and the DBA all look forward to the changes he will be making.

dbs
design business association
Jim Thompson
20.20

This lovely card marks (just over) one year since we started working with the team at Kiddicare. All ten concept stores are now open for business, and they are not the only new sources of pride and joy; the teams have also welcomed three new arrivals since beginning the project, baby Dolly, baby Harrison and baby Beatrice.

For more details on the project, click here

retail
store
design
strategic design consultancy
2020
Emirates Lounge walkway at the Emirates Stadium, Arsenal F.C.

Emirates & Arsenal Football Club opened their first shared brand sports bar this summer. The space was the first collaboration between Club and Sponsor, and celebrates Arsenal and Emirates’ global reach.

20.20’s concept was to engage with Arsenal fans around the world and capture their journeys on match day. A global photoshoot was commissioned to help showcase fan stories in Emirates destinations - from a train journey in Mumbai to a cafe in South Africa - allowing fans in the Emirates bar on match day to understand what their fellow supporters get up to.

20.20
Arsenal
Emirates Stadium
hospitality design
Sports and Stadia
restaurant design
football hospitality design
The entrance to The Connell Club, at Manchester City F.C.

The Connell Club at Manchester City F.C. has been shortlisted in the Standalone Restaurant category of the Restaurant & Bar Awards 2013.

These popular awards are highly regarded, receiving entries from the world’s top architects, designers and hospitality operators. Judges consist of the most influential personalities and have included the editors of Wallpaper and Frame magazines, Karim Rashid and Alberto Alessi.

20.20
restaurant design
restaurant & bar awards
hospitality design
strategic design consultants

German brand Strauss Innovation, established in 1902, has just launched a concept store in Leipzig to showcase its new brand proposition and store experience.
CEO, Paula Minowa with her team embarked to reinvent the brand in order to make it more relevant to both new and existing customers. 20.20 have worked closely - and bilingually - with the Strauss team to help define, articulate and visualise their brand and store proposition. The outcome needed to be true to the brand’s DNA and unique to the German market.

20.20
strategic design consultants
Sanela Lazic
retail design
retail news

Last week the winners of the World Mail Awards 2013 were announced, and our friends at Austrian Post were named among the chosen few. The judges awarded Austrian Post with the retail project award for its “use of new technology and well thought through logistics to provide improved convenience and accessibility for customers, together with increased revenues and profits. They [Austrian Post & 20.20] made sure that they got customer feedback during implementation so that they got it right!”

post office
world mail awards
20.20
design post office
design consultants
Visualisation of the Thompson (TUI) store as it will look at Bluewater Shopping Centre.

20.20 has been appointed by Thomson, part of TUI UK & Ireland, to create and launch their next generation of shops. The companies are working together to harness technology to attract and engage customers in-store, reflecting both TUI’s increasingly multi-channel approach and the continued importance of their retail network.

Omni Channel Retail Design
Omni Channel Retail Design Agency
retail design
Retail Design Consultants
store design
TUI
Thompson Holidays

Soccerex’s European Forum takes place next week and is the leading football business event in Europe. Held in Manchester on 10th – 11th April, we are very proud to announce that Michael will be hosting a talk and expert panel all about the future of the match day experience; un-earthing the core ingredients behind world-class fan engagement.

20.20 are thrilled to be part of the event, and are honoured that Heath Harvey of Wembley Stadium and Andrew Parkinson of Liverpool Football Club will be taking part in our expert panel discussion.

soccerex
european conference
uk design agency
strategic design
michael artis

Fortnum & Mason’s ambition was to create a destination for jewellery that celebrates both established and up-and-coming designers in a unique and authoritative way. 20.20 have created a concept that is sensitive to the Fortnum & Mason heritage and the craftsmanship of jewellery, whilst embracing the modernity and progressive attitude of an evolving department store.

20.20
design consultancy
retail design

Last year we were asked to contribute towards the Department Store Yearbook because of our work with Karstadt, Germany.

Sanela Lazic, Client Director of Fashion & Department Stores, wrote an article that discusses the rise in VIPs: Values in Personalisation.

sanela laic
20.20
department store design
karstadt
retail environment
brand strategy

There is little doubt that Danny Boyle's visionary Olympic Opening Ceremony reaffirmed London's position as the creative capital of the world – and did so on an international stage.

In gratitude, 20.20 decided that the Lancashire-born director and producer deserved to be awarded his very own gold medal for outstanding creative achievement.

20.20 are delighted to have become the strategic creative partners of Grosvenor Casinos, assisting the business in formulating the right customer proposition going forward. Grosvenor Casinos - part of Rank Group, who also own Mecca Bingo - have 35 UK-based casinos and an established online following.

20.20
grosvenor casinos
michael artis
strategic design

 

   

xmas 2012
20.20
design consultancy

EHI Retail Institute’s magazine Shops + Stores have published the work 20.20 have so far completed for Karstadt at the Düsseldorf store in Germany.

Head of Sport & Entertainment, Michael Artis, recently spoke at Sport Business NZ conference, with over 200 leaders of New Zealand sport about the importance of Fan Engagement being at the heart of commercial success. Michael accompanied other speakers, including the Chief Executive of Sport NZ, NZ Rugby Union, NZ Rugby League, Netball NZ as well as sector experts including Sports Geek and Sky Network TV.
So amongst rather illustrious speakers, 20.20 are tremendously proud to pass on the following quote from the event organiser, AC Events:
 

On Thursday 11th October, Karstadt’s new concept store in Dusseldorf opened, showing customers the elegant, light and spacious ‘home’ for all their new brands.

Everyone at the launch was full of praise for the new store and 20.20 are incredibly proud of what has been created, implemented and so well received.

20.20
karstadt
karstadt store

On the 26th September 2012 baby specialist Kiddicare opened the first of ten new superstores in Nottingham’s Castle Marina Retail Park, marking the first time a pure-play has made the radical transition from e-commerce to cross-channel model. .

20.20 worked closely with Kiddicare’s brand director and creative team to create a store experience that uses retail theatre to bring to life the adventure and joy of having a baby

20.20
Kiddicare
store design
design agency
london

In preparation for the 2012/ 13 football season when Manchester City were eager to again win the Premier League, they decided to put some focus onto the long standing members of the club.

The two spaces 20.20 were asked to work on are the newly named Connell Club, which replaces the fine dining Boardroom offer and The Mancunian. This was an existing space that was completely refurbished as well.

Manchester City football club
MCFC
hospitality design
20.20
design consultants

The International

Located in the main stand, The International has been designed by 20.20 to represent the global impact of Liverpool FC’s legends, and to celebrate their international players and achievements. This new space honours the players responsible for flying the Liverpool flag abroad, who in turn have helped Liverpool FC and their fan base reach the far corners of the world.

liverpool football club
liverpool FC
20.20
bill shankly
bob paisley

International Advertising Association hosted a conference on the 24th April 2012 in Vienna, Mariann Wenckheim, Partner of 20.20 spoke at the event;

20.20
Mariann Wenckheim
International Advertising Association
Topps Tiles Prepare Fix Finish Milton Keynes

Topps Tiles - the UK’s Biggest Tile and Wood Flooring specialist - unveiled their new concept ‘lab’ store in Milton Keynes on Saturday 16th June. The store has been designed by strategic design consultants 20.20 following their appointment by Topps Tiles in 2011.

20.20
Topps Tiles
Jim Thompson

20.20 are delighted to announce that we have been appointed by DFS to improve and challenge the ‘furniture buying’ retail experience starting with designing their first high street store for Tottenham Court Road in London which opened at the weekend.

The Doncaster based furniture retailer has recently launched new advertising which marks a shift from the traditional marketing approach associated with DFS. Instead, it moves the brand towards a more emotional platform; the importance of understanding what finding the perfect sofa means for customers, and how it makes people feel.

20.20 are delighted to announce that we have been appointed by Premier League champions Manchester City to radically improve two of their prime hospitality suites.

Following their dramatic victory over QPR on the closing weekend of the Premier League to clinch the title, work began at the Etihad stadium to ensure that what is being achieved on the pitch is being matched by the hospitality offer in terms of being world class but also truly representative of the character and rich history of the club.

Manchester City
Premier League
Hospitality
The Mancunian
The Connell Club

It was celebrations all round last night as Liberty and 20.20 scooped the Marketing Week Engage Award in the category of design for the refurbished Beauty Hall that opened last Summer.

The category awards projects that have grown the business, increased engagement or added value for the customer through design based innovations. Competition was tough with the shortlist including global brands such as British Airways and Toni & Guy, making the win that much more resounding.

Marketing Week
Engage Awards
Liberty
Liberty Beauty Hall

Long term friends of 20.20, Arsenal FC played their final home game of the season at the weekend and manager Arsène Wenger spoke to the official matchday programme about the ongoing improvements of the Emirates stadium known as Arsenalisation.

“As a home for Arsenal Football Club, this stadium is getting better and better” said the long-serving manager.

Arsenal
Arsene Wenger
Arsenalisation

20.20 are delighted to have been shortlisted for a Marketing Week Engage Award in the ‘Design’ category for our latest work with Liberty on their new Beauty Hall.

The category encouraged entries from agencies who have benefited a brand by growing their business, increasing customer engagement or by adding value for the customer through some clever design-based innovation or initiative.

Marketing Week Awards
Liberty Beauty Hall

The success of etailer Amazon is well documented and according to the latest set of figures published for the online giant, it looks set to continue. The latest edition of Retail Week looks at Amazon’s ‘relentless expansion’ and explores how fellow online and offline retailers can best compete.

Amazon
Liberty

Retail Week’s Stores Editor John Ryan decided to put Tesco under the spotlight in the latest edition of the magazine and invited 20.20 Managing Director, Jim Thompson along for his expert opinion.

Much is documented about the Tesco Extra and Tesco Metro/ Express formats but the midsize ‘Superstores’ that actually make up more of their estate than the edge of town super huge ‘Extra’ stores seem to escape the radar.

Tesco
Retail Week
John Ryan

20.20 Partner Mariann Wenckheim has been invited to speak at The 2nd European Home Improvement Forum taking place on 31 May – 1 June at Disney’s Newport Bay Club Convention Center, Paris. The event, hosted by EDRA and fediyma (the European Federation of DIY Manufacturers) will present an unmissable opportunity for representatives of the leading DIY companies to discuss the developments which are already changing and shaping the markets.

EDRA
DIY
Henry statue

Arsenal Legend Thierry Henry was unable to hold back the tears when the bronze statue immortalising him forever was unveiled at Emirates Stadium on Friday. Having set the brief and art directed the production of this and two other statues of fellow Club heroes Herbert Chapman and Tony Adams, 20.20 were invited to a special ceremony where all three sculptures were seen for the first time by expectant fans and the world’s press.

Arsenal Statues
Thierry Henry
Arsenal statues

Arsenal Football Club has today honoured a trio of Club legends by unveiling three statues outside Emirates Stadium, 20.20 worked with the Club to set the creative brief and art direct the production of the statues.

Innovative 1930s manager Herbert Chapman; defensive stalwart Tony Adams and goal scoring hero Thierry Henry have all been commemorated by the bronze statues, which were today unveiled at Emirates Stadium by Arsenal Chairman, Peter Hill-Wood.

Arsenal
Emirates
Statues
Thierry Henry
Tony Adams
herbet Chapman
MDM

20.20 were delighted to be able to celebrate our latest work in the fashion and department store sector with a selection of our clients on Friday morning at a breakfast we hosted in the revamped beauty hall of the eclectic London shopping emporium, Liberty.

The shortlist for next year’s Retail Week Awards were announced today and 20.20 were thrilled to see Hobbycraft shortlisted in the category of Store Design of the Year for the flagship store we worked on in, Nugent Shopping Park, Orpington.

Last night the WM Club at Emirates Stadium played host to the final leg of the Design Bites tour run in conjunction with the Royal Institute of British Architects (RIBA) and the Restaurant and Bar Design Awards.

The aim of the tour was to link eating and drinking with cutting edge design and the venues were chosen from those shortlisted for a Restaurant and Bar Design Award earlier this year. 20.20 were of course honoured to be asked to represent the WM Club alongside Arsenal Football Club.

20.20 are thrilled to have been shortlisted for not one but two Retail Interior Awards for our latest work with Liberty on their new Beauty Hall.

We are particularly proud of this achievement considering the new look department only opened for trading last month. The Awards, now in their 14th year are part of Retail Week and recognise the best UK retail interiors and shopfitting. They showcase the tremendous efforts and achievements of retail designers who consistently strive for excellence.

Club Level has done the double this week and bagged its second award in as many days.

After winning the AIS award on Tuesday, there was further cause for celebration when late last night, in the splendid setting of the Camp Nou in Barcelona, Club Level won ‘Project of the Year’ at the Stadium Business Awards.

The glittering awards ceremony took place during the Stadium Business Summit in front of an audience of more than 220 senior sports industry professionals from around the globe.

Club Level
Stadium Business Awards
Arsenal FC

20.20 are extremely pleased to have received the Association of Interior Specialist (AIS) award for our work with Arsenal and Portview on the interior fit out of Club Level at Arsenal.

The project was up against tough competition from The Walbrook Building in London but was announced as the winner at a prestigious ceremony at the Dorchester Hotel earlier today.

The AIS Awards recognise and promote high levels of craftsmanship and thus is held in particularly high regard.

Beauty Hall visual

Eclectic department store Liberty will double the size of its beauty offer this year with the help of their friends at 20.20.

We previously worked with Liberty when we designed the former beauty hall on Regent Street and thus have a a deep understanding of the brand and exactly what Liberty stand for so were delighted to be asked once again to design this new beauty emporium, which is set to open in June 2011.

Beauty of Liberty
Liberty
Pets at Home work wins DBA

20.20 attended the DBA Design Effectiveness Awards last night and were delighted to receive the Silver Award in the category of Retail Interiors, for our work with Pets at Home on their New Malden store in Surrey
 
The Design Effectiveness Awards recognise, reward and promote the integral role effective design plays in the creation of business growth. The role we have played in helping the New Malden flagship store increase revenue is undeniable with key figures post the redesign including:

retail
pets at home
Miranda Nagalingam