With multi-channel shoppers increasingly using both digital and real-world channels in their paths to purchase, our client TUI Travel wanted a simple way to connect their in-store customers with their online content and services.
We are excited to announce our involvement in this year’s Retail Design Expo, this entirely new event seeks to bring together leading suppliers and conference speakers from the retail industry under one roof.
Mariann Wenckheim and Simon Liss will be speaking alongside Doug Glenwright, Head of Retail Transformation at Thomson Holidays on the first day, exploring how we worked together to reinvent the travel agent…
Our work with Thomson Holidays beat off the competition last night to be crowned digital store of the year at the BT Retail Week Technology awards. The store saw off some stiff competition on the night from Argos, House of Fraser, Marks & Spencer, and the Co-operative.
Footballer and Arsenal Legend, Dennis Bergkamp was immortalised in bronze last week at the Clock End of Emirates Stadium to join tributes to fellow footballing heroes, Herbert Chapman, Tony Adams and Thierry Henry. Following a friendly tip-off from Henry that the unveiling would be an emotional moment, Bergkamp spoke fondly of his years at Arsenal, commenting that although his statue stands alone, it was the whole team that made him shine during his 11 years at the Club.
Thomson’s Next Generation Store (NGS) opened today at Bluewater. The first in a nationwide roll-out of a new connected retail concept for the world’s leading leisure travel company. Set over 2,187 square feet, the newly designed store integrates the latest technology combined with great service to enhance the experience of choosing and booking a holiday.
Created in partnership with 20.20, the NGS has been designed around an innovative customer centric brand experience that delivers high-touch service supported by high-tech tools.
20.20 has been appointed by Thomson, part of TUI UK & Ireland, to create and launch their next generation of shops. The companies are working together to harness technology to attract and engage customers in-store, reflecting both TUI’s increasingly multi-channel approach and the continued importance of their retail network.
Soccerex’s European Forum takes place next week and is the leading football business event in Europe. Held in Manchester on 10th – 11th April, we are very proud to announce that Michael will be hosting a talk and expert panel all about the future of the match day experience; un-earthing the core ingredients behind world-class fan engagement.
20.20 are thrilled to be part of the event, and are honoured that Heath Harvey of Wembley Stadium and Andrew Parkinson of Liverpool Football Club will be taking part in our expert panel discussion.
The site has been redesigned to appeal to fashion conscious mums and children, and the customer journey has been optimised to improve multi channel sales. The site is one of the first to provide an integrated social and ecommerce experience.
The site has been rolled out to Italy, Spain, Portugal and Holland.
Prenatal’s website is the final channel to have been updated with 20.20’s brand, following the success of the redesigned stores and catalogue.
Situated in a former bank vault in the heart of The City, a small and exclusive group of guests attended the 20.20 Gamification Dinner. Co-hosted by Badgeville, the evening was full of stimulating conversation, networking and enlightenment into how gamification can engage customers, affect their behaviour and drive both sales and loyalty.
The evening was a great success with some really positive feedback:
The Garfunkel’s Coffee House website that 20.20 designed has gone live today. The site accompanies the first coffee shop offering from Garfunkel’s that opened in Edinburgh just before Christmas.
20.20 worked on the brand identity and communications for both the virtual and physical site for this new coffee concept. Having already developed a new identity and communications suite for the Garfunkel’s restaurant brand, we were then asked to turn our attentions to the Coffee House after a clear opportunity for a format like this was identified in Edinburgh.
20|20 have designed a mobile app for popular restaurant chain Frankie & Benny’s which is available to download free from iTunes.
Initially the app will have three core functionalities: a restaurant locater, menu information and offers and promotions but the plan is to develop it even further in the coming months by introducing more brand interaction through elements like recipes and games.