Together is better

  • Jim
    Thompson

    Managing Director

    Read
    about
    Jim

  • Mariann
    Wenckheim

    Business Development Director

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    about
    Mariann

  • Jon
    Lee

    Creative Director

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    about
    Jon

  • Lorraine
    Tovey

    Client Services Director

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    about
    Lorraine

  • Michael
    Artis

    Client Director

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    about
    Michael

  • Kevin
    Paintin

    Client Director

    Read
    about
    Kevin

  • Emma
    Doyle

    Business Development Executive

  • Donna
    Larotonda

    Head of Strategy

    Read
    about
    Donna

  • Vaughan
    Ward

    Head of Graphics

  • Sarah
    Hindmarsh

    Head of Interiors

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    about
    Sarah

  • Hollie
    Down

    Senior Interior Designer

  • Ravi
    Jassal

    Senior Interior Designer

  • Jay
    Stephen

    Graphic Designer

  • Paz
    Martinez

    Graphic Designer

  • Natasha
    Gavin

    Junior Interior Designer

  • Jack
    Moolark

    Senior Digital Art Director

  • Nicole
    Wilson

    Strategic Copywriter

  • Alan
    Stickland

    Account Director

  • Emma
    Smillie

    Account Director

  • Sonam
    Chaggar

    Senior Account Manager

  • Mat
    Valencic

    Operations Manager

  • Zoe
    Driver

    Head of Finance

  • Gary
    Eary

    IT Manager

  • Keisha
    Nurse

    Office Manager

  • The
    Cat

    Chief Stress Controller

  • Jim
    Thompson

    Managing Director

    Jim is the Managing Director of 20.20 and has led the business since January 2004. He has helped orchestrate the business’s growth as a leading European strategic design consultancy, specialising in retail and leisure.

    Jim oversees the development of the firm’s strategy, offer and people – developing and expanding the business focus to new sectors. Building on 20.20’s reputation for ensuring clients’ commercial objectives are achieved by giving customers a better, more meaningful and personalized experience.

    Jim also serves as a client director on accounts, and has a real expertise in powerful retail brands and experiences. His more recent clients have included Arsenal Football Club, American Express, Nissan Motors Europe, Ann Summers, Pets at Home, Hobbycraft and Nokia.

    He joined the business in August 1996 as director of brand and communications and was responsible for the rebranding of Sainsbury’s Supermarkets in 1999 and its implementation across the UK.

    Prior to joining Jim specialised in major brand identity programmes and led the Saab dealership rebranding project in Europe and Mitsubishi Motor’s global identity and showroom programme.

    A regular contributor to periodicals and speaker at conferences. Jim is currently President of the Design Business Association, where he is a spokesperson for the industry, focussing on the effectiveness of design in society and the global power of design thinking in business today.

    Jim graduated from Southampton Solent University.

  • Mariann
    Wenckheim

    Business Development Director

    With over 20 years experience in international brand and retail strategy consulting, Mariann is the Partner and Director at 20.20 responsible for ensuring that our approach is relevant to our clients’ needs today and in the future.

    Mariann has worked across a variety of industries including food and specialty retail, fashion and department stores, financial services, automotive and telecommunications. Working closely with senior management teams at Kingfisher, Waitrose, Rewe, Valora, Prenatal, DeBijenkorf, Electrolux, Rank Group and Orange, she drives change to deliver success.

    As partner to her clients, Mariann has a deep understanding of the strategic processes required to deliver successful and innovative propositions. She has worked on major strategic retail and branding projects in the UK, China and across Europe.

    Mariann joined 20.20 in 1997 to set up 20.20 RADAR – the international market and consumer intelligence unit focused on retailing and consumer behaviour. Prior to moving to London, Mariann was deputy agency director for Lowe/GGK in Warsaw.

    She lived and worked in Boston, New York, Milan, Prague and Vienna. Fluent in five languages she regularly writes for, and speaks at international conferences. In her spare time Mariann is also a theatre producer.

    Mariann has a BA in Art History and Economics from Wellesley College, Massachusetts, USA

  • Jon
    Lee

    Creative Director

    Jon is the Creative Director at 20.20, responsible for setting the vision and direction of our creative offer. He is a powerful advocate of our collaborative and strategic approach and a firm believer that the world will be a better place when people feel more involved and connected.

    As well as overseeing the creative direction of the business, he has also acted as creative lead on a number of brand identity, hospitality and retail programmes including, Arsenal Football Club, Silverstone, Morrisons, Abbey Road Studios, B&Q, Liverpool Football Club, Manchester City Football Club, Wembley Stadium, Mecca Bingo, Ascot Racecourse, Odeon Cinemas, Prenatal in Italy, CoolClub in Poland, MD Retail in Ukraine, V&D in the Netherlands and Marktkauf in Germany.

    Before joining 20.20 in 2004, Jon’s clients included Lego, TAG McLaren, Sony, Singapore Airlines, Toyota and FIFA. He started working in-house ant Pepe Jeans and spent two years in Asia working for Star TV and Batey Advertising.

    He is a regular speaker at events and conferences across the globe.

    Jon has a BA (Hons) degree in Design from Reigate School of Art and Design

  • Lorraine
    Tovey

    Client Services Director

    Lorraine joined the client services team in August 2004 and brought with her experience as both an interior designer and project manager from a variety of architectural and design practices, including a management position in Nicole Farhi’s home division.

    Now, as head of client services at 20.20, Lorraine champions our client service promise, managing and supporting our team of account directors, instilling a consistent quality of service and creating rewarding relationships with our clients.

    As an account director, Lorraine has partnered 20.20’s largest and longest standing clients, including B&Q, Prenatal, Mecca Bingo and Pets at Home. Working across all sectors, throughout Europe, on projects spanning radical re-invention to evolution step-changes with proven successes. Lorraine’s design background gives her an understanding of the creative design process from concept through to delivery, coupled with her strategic and analytical approach, she works effectively with clients at all levels from CEO to the working group.

    Lorraine recently spoke at the GDI conference in Zurich on the power of good client relationships.

    Lorraine has a BA(Hons) in Interior Design from London Metropolitan University.

  • Michael
    Artis

    Client Director

    Michael forges great working partnerships and is driven by success. With over 10 years experience both agency and client-side, his skill is in understanding the dynamics of both. He helps clients set clear and effective paths for the change required.

    Having worked across most sectors, clients include Arsenal, B&Q, BAA, St.Pancras International, Sandpiper International, Mecca Bingo, The Belgian Post Office, Guoman Hotel Group and MD Retail Group (Ukraine).

    Previously, as well as being our senior Strategist for four years, he was Client Partner at Household Design, leading relationships with Tesco, Dixons Retail and McArthurGlen. Before that, he had a variety of roles during his 5 years at B&Q’s central office, from Multi-channel Project Merchandiser to Category Marketing Manager, culminating as Own Brand Manager in 2005/6.

    This retail and strategic background provides Michael with a broad and deep platform from which to seek key truths and make change happen. With the boundaries of retail and leisure witnessing ever-greater convergence, he is perfect to lead our Sports and Entertainment specialism.

    Michael is a graduate from Bournemouth University with a first class BA (Hons) in Retail Management.

  • Kevin
    Paintin

    Client Director

    As our former Head of Graphics, Kevin has strengthened our business development team with his talent for creative precision and his experience working closely with clients to deliver successful projects across multiple sectors. Today his role is to develop, nurture and inspire client relationships, leading the way in branded experiences by developing our expertise and expanding horizons for design effectiveness.

    Since joining the business in 2012, Kevin has been responsible for the creative integrity of projects across multiples sectors including food and specialty retail, fashion and department stores, hospitality and stadia work. He has delivered projects for Tui, B&Q, Kingfisher, Sainsbury's, Mothercare, Valora, Wembley Stadium and Chelsea FC.

    Prior to joining 20.20, Kevin's clients included Evian, Unilever, Nokia, IKEA, Qatari Diar, BP and TDIC.

    Kevin has lectured at conferences and universities, contributed to various industry publications and also acted as a mentor for the Young Creative Network.

    Kevin holds an MA in Narrative Environments and BA (Hons) in Graphic Design from the University of the Arts London, Central Saint Martins.

  • Emma
    Doyle

    Business Development Executive

  • Donna
    Larotonda

    Head of Strategy

    Donna is an expert at creating insight-driven multichannel customer experiences, and has over 13 years experience in the retail industry.

    Donna has spent a decade client side, leading global retail design and marketing initiatives for Virgin, Apple and Nike. Her projects have included developing of the first Virgin Mobile stores, implementing a global Demand Generation program for Apple Premium Resellers and creating World Cup 2010 retail experiences in Nike Stores.

    In recent years, she has moved agency side to develop multichannel retail propositions across communications, design, marketing and innovation for major clients including Adidas, Zara and Kia Motors.

    Donna has a passion for retail innovation. In 2012, she conducted a feasibility study for the Technology Strategy Board to understand the impact of 'the internet of things' (the connectivity of devices, people, places and products) on the retail industry.

    Donna enables clients to develop a deep understanding of their customer, delivering ROI through dynamic and robust strategies that genuinely improve customer's lives.

  • Vaughan
    Ward

    Head of Graphics