Monthly Archives: June 2018

Customer Experience – Week 25

This week in retail, sustainability and animal welfare are high on the agenda for fashion retailers including ASOS and John Lewis. In leisure, Japanese collective teamLab re-examine the nature of fine art, creating a unique museum filled with immersive digital installations across 5 ‘borderless’ zones. We hope these insights inspire your business to think differently […]

Buzz Bingo

Truth When Gala Coral Group sold their estate of 130 UK bingo clubs, a splinter group of Gala experts set out to establish a new brand with an immediate nationwide presence and the joy of bingo at its heart. The challenge was to unite existing members and club teams behind a new brand in cherished […]

Customer Experience – Week 24

This week in retail, Holland and Barrett take on the subscription market with a personalised supplement delivery service. In leisure, basketball fans who have appeared on the big screens during a game will now be able to download their 15 seconds of fame. We hope these insights inspire your business to think differently about your […]

Customer Experience – Week 23

This week in retail, Superdrug launches a mobile network in partnership with Three; and Obsess explore the possibility of 3D online shopping experiences. In leisure, a ride-sharing app becomes a convenience retail outlet, offering passengers snacks and treats on the go. We hope these insights inspire your business to think differently about your own customer […]

Customer Experience – Week 22

In retail, Walmart has launched a personal shopping service for $50 a month to rival Amazon and major retailers are recognising the booming business of wellness. In leisure, Netflix has announced its first comic book, The Magic Order and The NBA’s new AR app gives you on-court access and behind the scenes experiences. We hope […]

Grosvenor Casinos

Truth The UK casino industry is under pressure from high-street sportsbook operators, on and offline. While Grosvenor Casinos has been a trusted presence for over 40 years, we discovered that the brand was speaking louder to a leisure audience than more loyal gamers. To fortify Grosvenor’s business and re-engage target customers, we had to focus […]


Truth European mother-and-child retailer Prénatal approached 20.20 to help redefine their brand and create a relevant multichannel shopping experience for 21st century mums. We put the ‘New Mother and Child’ at the heart of the brand, helping Prénatal to focus on the needs and decision-making processes of modern mums. Change We created a fresh retail […]