Author Archives: Rhian Brown

Customer Experience – Week 37

This week in retail, Debenhams is rolling out in-store gyms to enhance customer experience and a new San Francisco store has gone cashierless using AI to detect fraud and violations. In leisure, Jaguar is experimenting with visual aids to help pedestrians understand auto-vehicle behaviour. We hope these insights inspire your business to think differently about […]

Customer Experience – Week 36

This week in retail, Argos becomes the first UK retailer to offer voice shopping via the Google Assistant platform. In leisure, Starbucks (finally) opens an experiential roastery in Milan, hoping to become more than a pit-stop coffee destination. We hope these insights inspire your business to think differently about your own customer experiences. Retail Stories […]

Customer Experience – Week 35

This week in retail, a department store has redesigned its in-store service model and a footwear brand is using AI to analyse pedestrian style. In leisure, Soul Electronics’ new headphones act as your personal running coach and scientists have created a tablet that rolls up like a scroll. We hope these insights inspire your business to […]

Customer Experience – Week 34

This week in retail, discount supermarket Lidl is launching a bakery pop-up in a shipping container designed to host a range of activities in aid of youth mental health. In leisure, a premier league football team has released a smart band for supporters offering quizzes, news alerts and live match statistics. We hope these insights inspire your […]

Customer Experience – Week 33

This week in retail, an online home goods provider has rolled out a new mixed reality experience for its customers and a high street retailer is now offering cosmetic surgery. In leisure, a well known sports brand has converted an old church building into a fully functioning sports venue for young people. We hope these insights inspire […]

Retail Safari: Stella McCartney, Old Bond Street.

When it comes to sustainability, the fashion industry (albeit lagging behind) is making its strides to improve.  With thanks to social media slacktivism, reusable water bottles and Blue Planet 2, consumers and retailers are beginning to make long overdue changes. From developing high-tech synthetic spider silk to a collaboration with Parley for the Oceans for […]

Customer Experience – Week 32

This week in retail, Costa encourages customers to unplug and reconnect with dedicated chat-friendly tables. In leisure, a new app is helping to combat negativity on social media with a collaborative creative platform focused on peer-to-peer learning and ideation. We hope these insights inspire your business to think differently about your own customer experiences. Retail […]

Retail Safari – Tiffany & Co. Covent Garden

Tiffany & Co’s new Covent Garden store is an adventure into Insta-friendly design for the luxury retailer. Coined as a ‘style studio’, this is a brand showcase with its eye firmly on a younger audience. Focusing on lifestyle accessories alongside high-end jewellery, this is a bright space filled with bold graphics, playful touches and sharable […]

Customer Experience – Week 31

This week in retail, Disney has launched a new virtual department store to include children and adults’ favourite memorabilia and The North Face has opened a mountain-top store for 10 days only. In leisure, a premium burger chain has teamed up with a data platform company to increase the efficiency of its restaurants.   We […]