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CX Weekly


Several Major League Baseball teams are using AI to offer a better stadium experience (and learn more about fans). 
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Tokyo 2020’s Olympic medals are made using metals sourced from recycled phones and computers. 
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This international airport has installed private nap rooms to make layovers more luxurious. 
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Sainsbury’s open a low-alcohol pub called “The Clean Vic,” supported by teetotal tastings and masterclasses. 
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Uber tests a new all-in-one subscription model offering access to rides, eats, bikes and scooters. 
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A new kind of Influencer: why are Gen Z flocking to TikTok? 
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Opening a bricks-and-mortar store generates a 37% spike in web traffic for that retailer, proving a “halo effect” between channels.
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