Category Archives: News/Blog

News/Blog

Customer Experience – Week 42

This week in retail, department stores are going the extra mile to provide ultimate flexibility to customers. In leisure, an American “Tech Boutique” hotel offers app-enabled room service and personalisation for Millennials. We hope these insights inspire your business to think differently about your own customer experiences. Retail Stories John Lewis is opening its doors […]

Customer Experience – Week 41

This week in retail, ecommerce platform Shopify opens a brick-and-mortar store in LA as a community space for entrepreneurs and merchants. In leisure, Lux Resorts caters for responsible tourists with a new concept hotel designed to encourage “skill swaps” between guests and locals. We hope these insights inspire your business to think differently about your […]

New concept re-energises Pure Gym

20.20 are pleased to share the newly-refurbished Pure Gym at Southampton Central. We’ve been working with Pure Gym since March 2018 to create a welcoming and dynamic concept that embraces the brand and inspires members to get moving. The gym layout has been re-imagined to define a destination space for each gym activity, enriched by […]

Customer Experience – Week 40

This week in retail, M&S introduce mobile pay to enable customers to pay for their lunch in under 40 seconds, and online homeware retailer Wayfair is launching two pop-up stores. In leisure, TFL is taking care of your chores by offering a 24-hour turnaround washing and drying service. We hope these insights inspire your business […]

Customer Experience – Week 39

This week, Snapchat test a new feature that will enable customers to look at an item through their camera and buy similar products through Amazon. In leisure, experiential bars are seeking to attract the non-drinking generation with Instagrammable environments and a big shot of fun. We hope these insights inspire your business to think differently […]

Customer Experience – Week 38

This week in retail, Amazon plans for total smart-home domination with the announcement of more than a dozen new devices. In leisure, Instagram has launched new features to make online shopping easier than ever. We hope these insights inspire your business to think differently about your own customer experiences. Retail Stories To enrich employee education, Walmart […]

Customer Experience – Week 37

This week in retail, Debenhams is rolling out in-store gyms to enhance customer experience and a new San Francisco store has gone cashierless using AI to detect fraud and violations. In leisure, Jaguar is experimenting with visual aids to help pedestrians understand auto-vehicle behaviour. We hope these insights inspire your business to think differently about […]

Customer Experience – Week 36

This week in retail, Argos becomes the first UK retailer to offer voice shopping via the Google Assistant platform. In leisure, Starbucks (finally) opens an experiential roastery in Milan, hoping to become more than a pit-stop coffee destination. We hope these insights inspire your business to think differently about your own customer experiences. Retail Stories […]

Customer Experience – Week 35

This week in retail, a department store has redesigned its in-store service model and a footwear brand is using AI to analyse pedestrian style. In leisure, Soul Electronics’ new headphones act as your personal running coach and scientists have created a tablet that rolls up like a scroll. We hope these insights inspire your business to […]

Customer Experience – Week 34

This week in retail, discount supermarket Lidl is launching a bakery pop-up in a shipping container designed to host a range of activities in aid of youth mental health. In leisure, a premier league football team has released a smart band for supporters offering quizzes, news alerts and live match statistics. We hope these insights inspire your […]