Category Archives: News/Blog

News/Blog

Customer Experience 15th July 2018

This week in retail, car brand Citroën are helping more people to enjoy the road with a pair of £90 anti-car sickness glasses, available in their online lifestyle store. In leisure, VR could be the answer to your fear of heights. We hope these insights inspire your business to think differently about your own customer […]

Customer Experience 08 July 2018

This week in retail, a new polka dot bodysuit with size-measuring technology is set to revolutionise made-to-measure clothing forever. In leisure, a new Travelodge concept will be opening its doors to offer more luxurious alternatives to budget travel. We hope these insights inspire your business to think differently about your own customer experiences. Retail Stories Japanese online retailer, Zozotown […]

Customer Experience 01 July 2018

This week in retail, fashion brands take action against the UK’s widespread inconsistency in clothes sizes. In leisure, Facebook create a print magazine, Grow, designed for busy execs on-the-go. We hope these insights inspire your business to think differently about your own customer experiences. Retail Stories Fashion retailers including New Look and River Island sign up […]

Customer Experience 24th June 2018

This week in retail, sustainability and animal welfare are high on the agenda for fashion retailers including ASOS and John Lewis. In leisure, Japanese collective teamLab re-examine the nature of fine art, creating a unique museum filled with immersive digital installations across 5 ‘borderless’ zones. We hope these insights inspire your business to think differently […]

Customer Experience 17th June 2018

This week in retail, Holland and Barrett take on the subscription market with a personalised supplement delivery service. In leisure, basketball fans who have appeared on the big screens during a game will now be able to download their 15 seconds of fame. We hope these insights inspire your business to think differently about your […]

Customer Experience 10th June 2018

This week in retail, Superdrug launches a mobile network in partnership with Three; and Obsess explore the possibility of 3D online shopping experiences. In leisure, a ride-sharing app becomes a convenience retail outlet, offering passengers snacks and treats on the go. We hope these insights inspire your business to think differently about your own customer […]

Customer Experience 27th May 2018

This week, major retailers have launched initiatives to combat waste, and Sephora is launching a complimentary makeup class for transgender shoppers. In leisure, Hasbro has created a new version of Monopoly for dark hearts and IKEA’s latest ‘Sömnig’ ad gives readers sleep-inducing benefits. We hope these insights inspire your business to think differently about your own customer experiences. Retail Stories Tesco will […]

CX 20th May 2018

  This week in retail, M&S has temporarily rebranded itself as Markle and Sparkle in celebration of the Royal Wedding, and Zara has opened a super high-tech store in Westfield Stratford city. In leisure, Get A Drip IV drip pop up is opening in Shoreditch just in time for the summer and Johnnie Walker offers […]

First Look…Arket and Weekday

Scandi style shows no signs of abating in popular fashion and interior trends, and as two brands in H&M’s diverse portfolio hit London for the first time this Autumn, we went to see where Arket and Weekday are planting their flag in a competitive fashion landscape. Weekday is billed as a “modern and mindful fashion […]

First Look…Petersham Nurseries

Petersham Nurseries is a swish horticultural lifestyle shop which opened its second site in Covent Garden this autumn. Launching in two phases, the shop, deli, wine cellar and florist are already open for business, with a bar and two restaurants hot on their heels. The shop itself mixes plants and plant-based household products alongside horticultural […]