Category Archives: Blog


Customer Experience 17th June 2018

This week in retail, Holland and Barrett take on the subscription market with a personalised supplement delivery service. In leisure, basketball fans who have appeared on the big screens during a game will now be able to download their 15 seconds of fame. We hope these insights inspire your business to think differently about your […]

Customer Experience 10th June 2018

This week in retail, Superdrug launches a mobile network in partnership with Three; and Obsess explore the possibility of 3D online shopping experiences. In leisure, a ride-sharing app becomes a convenience retail outlet, offering passengers snacks and treats on the go. We hope these insights inspire your business to think differently about your own customer […]

Customer Experience 27th May 2018

This week, major retailers have launched initiatives to combat waste, and Sephora is launching a complimentary makeup class for transgender shoppers. In leisure, Hasbro has created a new version of Monopoly for dark hearts and IKEA’s latest ‘Sömnig’ ad gives readers sleep-inducing benefits. We hope these insights inspire your business to think differently about your own customer experiences. Retail Stories Tesco will […]

CX 20th May 2018

  This week in retail, M&S has temporarily rebranded itself as Markle and Sparkle in celebration of the Royal Wedding, and Zara has opened a super high-tech store in Westfield Stratford city. In leisure, Get A Drip IV drip pop up is opening in Shoreditch just in time for the summer and Johnnie Walker offers […]

First Look…Arket and Weekday

Scandi style shows no signs of abating in popular fashion and interior trends, and as two brands in H&M’s diverse portfolio hit London for the first time this Autumn, we went to see where Arket and Weekday are planting their flag in a competitive fashion landscape. Weekday is billed as a “modern and mindful fashion […]

First Look…Petersham Nurseries

Petersham Nurseries is a swish horticultural lifestyle shop which opened its second site in Covent Garden this autumn. Launching in two phases, the shop, deli, wine cellar and florist are already open for business, with a bar and two restaurants hot on their heels. The shop itself mixes plants and plant-based household products alongside horticultural […]

Branding with Pride

Pride season is in full swing, and I can’t help but think – is it just me, or is everyone much more ‘proud’ this year? Maybe it’s because my Instagram was full of the World Pride party in Madrid which ended last weekend – but I think there’s more to it. More and more brands […]

Dr. Martens flagship rocks up in Camden

Part store, part music museum, part gig venue, the new Dr. Martens flagship is a hybrid concept sewn together with boot laces, speaker flex and safety pins. The store at The Stables has been designed as an “experiential flagship,” with a smattering of Millennial-friendly features (including a GIF booth) and enough memorabilia to please music […]

Retail Design Expo: Shortlist of Retail Innovations Unveiled

Earlier this month, we told you that we would be once again sponsoring the innovation trail and awards at this year’s Retail Design Expo and Retail Digital Signage Expo, both held at London’s Olympia on 8th and 9th May. Now, as the countdown begins, we can reveal the shortlist of retail innovations that will feature […]

20.20’s Michael Artis is in SEAT magazine

Our very own Michael Artis is in SEAT magazine discussing what it takes to deliver a pitch perfect experience for fans. SEAT Global Magazine is focused on sport and entertainment industry practitioners sharing best practices, lessons learned, case studies, technology insights, leadership strategies & news. Have a read of the article here: