Category Archives: News/Blog

News/Blog

Customer Experience – Week 30

This week in retail, a high-end fashion brand can track and reward you for wearing its latest collection of smart clothes. In leisure, technology is used to augment exiting human capabilities in the form of a robotic arm and Google has saved your scrolling time by recommending personalised events. We hope these insights inspire your business to […]

Guest Blog – Gen Z’s view of the high street…

This week’s guest blogger is Ashley Ntumba, a student who has been interning in the 20.20 studio as part of the Head start programme, in association with the h. Club foundation. We wanted a young person’s perspective on the blending worlds of retail and leisure, so Ashley hit London to find out who’s really delivering […]

‘My Turtle Dove’ has been selected by The Aesthetica Short Film Festival 2018!

My Turtle Dove from Jay Stephen & Ralph Briscoe on Vimeo. Our amazing designer-director Jay Stephen has just been selected by Aesthetica Film Festival for the beautiful short film ‘My Turtle Dove’ together with co-director Ralph Briscoe. The film celebrates beauty, tolerance and diversity through a patriotic love letter to modern day Britain. Every year, […]

Customer Experience – Week 29

In retail, a new Nike concept store focuses on speed and convenience for the digitally-driven consumer and a fridge camera manages your food’s best before dates. In leisure, Pernod Ricard hopes to eliminate queues at the bar with NFC glassware that sends your order directly to bar staff. We hope these insights inspire your business […]

Customer Experience – Week 28

This week in retail, car brand Citroën are helping more people to enjoy the road with a pair of £90 anti-car sickness glasses, available in their online lifestyle store. In leisure, VR could be the answer to your fear of heights. We hope these insights inspire your business to think differently about your own customer […]

Customer Experience – Week 27

This week in retail, a new polka dot bodysuit with size-measuring technology is set to revolutionise made-to-measure clothing forever. In leisure, a new Travelodge concept will be opening its doors to offer more luxurious alternatives to budget travel. We hope these insights inspire your business to think differently about your own customer experiences. Retail Stories Japanese online retailer, Zozotown […]

Customer Experience – Week 26

This week in retail, fashion brands take action against the UK’s widespread inconsistency in clothes sizes. In leisure, Facebook create a print magazine, Grow, designed for busy execs on-the-go. We hope these insights inspire your business to think differently about your own customer experiences. Retail Stories Fashion retailers including New Look and River Island sign up […]

Customer Experience – Week 25

This week in retail, sustainability and animal welfare are high on the agenda for fashion retailers including ASOS and John Lewis. In leisure, Japanese collective teamLab re-examine the nature of fine art, creating a unique museum filled with immersive digital installations across 5 ‘borderless’ zones. We hope these insights inspire your business to think differently […]

Customer Experience – Week 24

This week in retail, Holland and Barrett take on the subscription market with a personalised supplement delivery service. In leisure, basketball fans who have appeared on the big screens during a game will now be able to download their 15 seconds of fame. We hope these insights inspire your business to think differently about your […]

Customer Experience – Week 23

This week in retail, Superdrug launches a mobile network in partnership with Three; and Obsess explore the possibility of 3D online shopping experiences. In leisure, a ride-sharing app becomes a convenience retail outlet, offering passengers snacks and treats on the go. We hope these insights inspire your business to think differently about your own customer […]