Category Archives: Staff Profile


Hollie joined 20.20 in 2008 as a Junior designer, now with over 10 years’ experience she heads up our Interior design team. Hollie’s exceptional experience in designing for global leisure operators, sports stadia, leading retailers and brands, is delivering compelling and award-winning customer experiences for international businesses and small-scale clients alike. She is skilled in […]


Jim is the Managing Director of 20.20 and has led the business since January 2004. He has helped orchestrate the business’s growth as a global consultancy specialising in brand and leisure experiences. Jim is a firm believer that a deep understanding of how people behave helps us set the pace and ambition for businesses across […]


Vaughan became head of graphics at 20.20 in 2015. He is responsible for the creative integrity and standards of our brand, communication and digital projects. He joined 20.20 in 2007 and has been a major contributor to the Arsenalisation of the Emirates Stadium, including the concourse level graphics celebrating special fan moments; the graphic language […]


Jon is Creative Director and Board Director at 20.20, responsible for setting the vision and direction of our creative offer. He is a powerful advocate of our collaborative and strategic approach. As well as overseeing the creative direction of the business, Jon is instrumental in the success of our projects, from leading the transformation of […]


Alan joined in 2007 as Account Director and has guided both the 20.20 team and clients through some of our largest and most high profile projects, managing the process and ensuring that delivery of strategy and creative is on time and on budget. Since 2012 Alan has been responsible for the client management, delivery and […]


Emma joined 20.20 in 2011 as an Account Director. Her background is in corporate branding with a focus on retail and service provider brands. Since joining the business, Emma has successfully nurtured many long-term client relationships and managed projects across multiple disciplines and sectors. Projects include; brand development, digital solutions and stadia design for Liverpool […]


Michael is an exceptional brand strategist with global experience. He specialises in assisting businesses scrutinise customer insight and behaviours to assist in defining new directions and market positioning. He has been working with 20.20 since 2006, a board director since January 2015, he is Strategic Partner on key projects and also Commercial and Strategic Director […]


Nicole is a strident customer advocate, adopting a rigorous people-first approach to strategic challenges using astute observation and a deep knowledge of human behaviours and global trends. She is an expert at uncovering new brand stories, crafting powerful copy and articulating meaningful insights that breathe life into brand strategies, communications, spaces and ideas. Since joining 20.20 […]