Category Archives: Staff Profile


Hollie has 10 years’ experience designing for global leisure operators, sports stadia, leading retailers and brands. Hollie heads up our interiors team to deliver compelling and award-winning customer experiences for international businesses and small-scale clients alike. She is skilled in design strategy, brand development & insights, conceptual design, customer flow, fan engagement and space planning. […]


Jim is the Managing Director of 20.20 and has led the business since January 2004. He has helped orchestrate the business’s growth as a global consultancy specialising in brand and leisure experiences Jim oversees the development of the firm’s strategy, offer and people – developing and expanding the business focus to new sectors. Building on […]


Vaughan became head of graphics in 2015. He is responsible for the creative integrity and standards of projects. He joined 2020 in 2007 and has worked on, Arsenal FC, delivering the concourse level graphics celebrating special fan moments; in the award winning Club Level he led the design of the graphic language for six unique […]


Jon is the Creative Director at 20.20, responsible for setting the vision and direction of our creative offer. He is a powerful advocate of our collaborative and strategic approach and a firm believer that the world will be a better place when people feel more involved and connected. As well as overseeing the creative direction of […]


Alan joined in 2007 as Account Director and has guided both the 20.20 team and clients through some of our largest and most high profile projects, managing the process and ensuring that delivery of strategy and creative is on time and on budget. Since 2012 Alan has been responsible for the client management, delivery and […]


Emma joined 20.20 in 2011 as an Account Director. Her background is in corporate branding with a focus on retail and service provider brands. Since joining the business, Emma has successfully nurtured many long-term client relationships and managed projects across multiple disciplines and sectors. Projects include; brand development, digital solutions and stadia design for Liverpool […]


Michael is a commercial and creative brand strategist. He started at 20.20 in 2006, progressing to the Board in 2015. With customer-facing skills entrenched from working on the shop-floor as a boy for the likes of WH Smith, ASDA and Debenhams, through to his managerial years working “client-side” at B&Q’s central office part of Kingfisher […]


Nicole is a strident customer advocate, adopting a rigorous people first approach to strategic challenges using astute observation and a broad knowledge of global trends. She is an expert at crafting powerful copy, uncovering new brand stories and articulating meaningful insights that breathe life into brand communications, spaces and ideas. Since joining 20.20 seven years […]