Category Archives: Staff Profile


Hollie has 10 years’ experience designing for global leisure operators, sports stadia, leading retailers and brands. Hollie heads up our interiors team to deliver compelling and award-winning customer experiences for international businesses and small-scale clients alike. She is skilled in design strategy, brand development & insights, conceptual design, customer flow, fan engagement and space planning. […]


With over 20 years experience in international brand and retail strategy consulting, Mariann is the Partner and Director at 20.20 responsible for ensuring that our approach is relevant to our clients’ needs today and in the future. Mariann has worked across a variety of industries including food and specialty retail, fashion and department stores, financial services, […]


Jim is the Managing Director of 20.20 and has led the business since January 2004. He has helped orchestrate the business’s growth as a leading European strategic design consultancy, specialising in retail and leisure. Jim oversees the development of the firm’s strategy, offer and people – developing and expanding the business focus to new sectors. […]


As our former Head of Graphics, Kevin has strengthened our business development team with his talent for creative precision and his experience working closely with clients to deliver successful projects across multiple sectors. Today his role is to develop, nurture and inspire client relationships, leading the way in branded experiences by developing our expertise and […]


Vaughan became head of graphics in 2015. He is responsible for the creative integrity and standards of projects. He joined 2020 in 2007 and has worked on, Arsenal FC, delivering the concourse level graphics celebrating special fan moments; in the award winning Club Level he led the design of the graphic language for six unique […]


Jon is the Creative Director at 20.20, responsible for setting the vision and direction of our creative offer. He is a powerful advocate of our collaborative and strategic approach and a firm believer that the world will be a better place when people feel more involved and connected. As well as overseeing the creative direction of […]


Lorraine joined the client services team in August 2004 and brought with her experience as both an interior designer and project manager from a variety of architectural and design practices, including a management position in Nicole Farhi’s home division. Now, as head of client services at 20.20, Lorraine champions our client service promise, managing and supporting […]