CX Weekly

This week in retail, a department store has redesigned its in-store service model and a footwear brand is using AI to analyse pedestrian style.

In leisure, Soul Electronics’ new headphones act as your personal running coach and scientists have created a tablet that rolls up like a scroll.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

Debenhams is rolling out Doodle click and collect service across all UK stores.
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Nike has debuted a new scan-to-try feature on its app aiming to streamline the shoe-buying process.
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New Balance is using outfit-tracking AI at New York Fashion Week to find unique individuals.
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H&M is testing voice-activated mirrors that offer style recommendations to its customers.
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Leisure Stories

Scientists have developed the world’s first rollable touch screen tablet, inspired by ancient scrolls.
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New AI-powered wireless headphones feature real-time voice coaching and feedback for runners.
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Lucozade Sport is to trial plastic free drinks and edible packaging at sport events.
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Garmin’s newest fitness tracker measures the oxygen saturation in your blood and determines how well you sleep.
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Statistic

‘Side hustling’ among Millennials is contributing to an estimated £72 billion to the UK economy.
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