CX Weekly

This week in retail, Argos becomes the first UK retailer to offer voice shopping via the Google Assistant platform.

In leisure, Starbucks (finally) opens an experiential roastery in Milan, hoping to become more than a pit-stop coffee destination.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

Argos launches Google voice shopping service in the UK.
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Online retailers prove the power of print by revitalising tried-and-trusted methods.
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Asda scraps its price guarantee scheme to focus on funding price cuts.
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Innovative fashion retailer Pomelo’s founder explains why “omnichannel” isn’t a dirty word.
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Leisure Stories

BMW is the latest automaker to have its own in-car voice assistant, responding to “Hey BMW”.
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This smart mirror means you can take part in your favourite fitness class at home through an app-controlled LCD panel.
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An arena in Bergen, Norway is being transformed into a “modern-day Colosseum” with the ambition of becoming the epicentre of the city.
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Starbucks has opened its first Italian outlet featuring a theatre of coffee roasting and other Italian traditions.
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Statistic

The number of independent book shops in the UK has halved in the last two decades.
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