CX Weekly

This week in retail, Debenhams is rolling out in-store gyms to enhance customer experience and a new San Francisco store has gone cashierless using AI to detect fraud and violations.

In leisure, Jaguar is experimenting with visual aids to help pedestrians understand auto-vehicle behaviour.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

Debenhams opens its first in-store Gym as part of a “social shopping” proposition.
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Tesco plans to rival the discounters with rumours of a new grocery brand, Jack’s.
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Walmart take on Amazon with a three-hour delivery promise for customers in major metro cities.
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San Francisco’s Standard Market has a walk-out payment system that relies entirely on cameras to guess what you’re buying (and charge you accordingly).
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Leisure Stories

Jaguar is making autonomous cars more approachable with big googly eyes.
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A luxury rail line is encouraging digital detox by restricting Wi-Fi access so customers can shut off and enjoy the views.
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Hilton’s app now features personalised recommendations from locals of the area through its loyalty programme.
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Hyperloop is revolutionising public transport with its ‘stations of the future’.
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Statistic

Only 15% of parents shop for groceries solely online, 8% browse in-store and then buy online, and 49% prefer to shop for groceries in-store only.
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