CX Weekly

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This week, Snapchat test a new feature that will enable customers to look at an item through their camera and buy similar products through Amazon.

In leisure, experiential bars are seeking to attract the non-drinking generation with Instagrammable environments and a big shot of fun.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

UPS stores aim to turn shipping into a memorable experience for millennials.
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John Lewis democratises personal shopping services by creating dedicated Style Studios in store.
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Snapchat is testing a shoppable layer on their camera – just point and click to buy through Amazon.
Read more.

Leisure Stories

Dating app Tinder gets political with its “Swipe the Vote” campaign.
Read more.

Bars and pubs are fighting back with themed experiences (from Breaking Bad molecular cocktails to Harry Potter cauldrons).
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Spotify partners with AncestryDNA to create a personalised playlist that explores “The soundtrack of your heritage.”
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Statistic

The market value for women’s plus-size clothing rose 23% from 2012 to 2016, more than double the 9.9% growth for clothing overall (Coresight Research).
Read more.

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