CX Weekly

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This week, Snapchat test a new feature that will enable customers to look at an item through their camera and buy similar products through Amazon.

In leisure, experiential bars are seeking to attract the non-drinking generation with Instagrammable environments and a big shot of fun.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

UPS stores aim to turn shipping into a memorable experience for millennials.
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John Lewis democratises personal shopping services by creating dedicated Style Studios in store.
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Snapchat is testing a shoppable layer on their camera – just point and click to buy through Amazon.
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Leisure Stories

Dating app Tinder gets political with its “Swipe the Vote” campaign.
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Bars and pubs are fighting back with themed experiences (from Breaking Bad molecular cocktails to Harry Potter cauldrons).
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Spotify partners with AncestryDNA to create a personalised playlist that explores “The soundtrack of your heritage.”
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The market value for women’s plus-size clothing rose 23% from 2012 to 2016, more than double the 9.9% growth for clothing overall (Coresight Research).
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