CX Weekly

We hope these insights inspire your business to think differently about your own customer experiences.

CX Stories

Citymapper is launching a ‘one-stop-shop’ subscription travel card.
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From experiential rewards to paid-for memberships, these retailers are evolving their loyalty schemes to add true value for customers.
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Will body scanning ever become a natural part of fashion shopping?
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Prada has created an official Spotify profile to connect with its consumers. Read more.

The showroom challenge: can non-shoppable curated spaces ever be commercial for new brands?
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Netflix create a speakeasy bar with interactive elements to launch their latest series.
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When Sainsbury’s renamed their “Meat-free sausages and mash” to “Cumberland-spiced veggie sausages and mash,” sales soared by 76% in two months.
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