CX Weekly

This week in retail, Westfield London has partnered with Broadwick Venues to open Exhibition London in a Grade II listed building.

In leisure, Guinness has rebranded tap water to encourage drinking in moderation and Toyota has gamified its car subscription service.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

Tesla has launched its own online Amazon store to sell bespoke branded merchandise.
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Westfield London is opening an events space for music, exhibitions and branded experiences. 
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QVC has launched its own mobile app with on-demand shoppable videos. 
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Nike has opened a SNKRS pop-up store in Atlanta for its app users selling limited edition shoes. 
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Leisure Stories

Liverpool, Man City and Arsenal FC have partnered with Intel to install high-definition cameras for fans to enjoy immersive replay footage. 
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To encourage responsible drinking, Guinness has launched a completely colourless pint. 
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Toyota’s new car subscription service rewards you for safe driving. 
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A tech company in Kiev has built napping stations in its office to increase employee productivity. 
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Statistic

61% of Brits worry that the high street will disappear within the next decade. 
Read more.

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