11th March 2019
We hope these insights inspire your business to think differently about your own customer experiences.
Rent The Runway diversifies from fashion into homeware, encouraging customers to rent one of 26 seasonal “home bundles” to keep their decor on trend.
Ann Summers has rebranded two of its flagship stores to celebrate International Women’s Day.
KFC customers can now contribute and fund product ideas as part of its Innovations Lab.
Fine art meets luxury hospitality as Damien Hirst creates a signature penthouse suite for the Palms Casino Resort in Las Vegas.
Boots reconsider the traditional beauty counter model as customers shop for multi-brand solutions.
34% of British consumers say they are financially better off today than they were five years ago.
Read last week’s CX here