15th April 2019
Every Sunday, we drop the bravest and brightest customer experience stories straight into your inbox.
We hope these insights inspire you and your business to think a little differently in the week ahead.
Honestbee’s cash-free supermarket in Singapore scans and packs your shopping.
The York Theatre Royal is recruiting audiences to influence their programme.
Lush withdraws from social media in the UK to get closer to its fan community.
The world’s biggest Primark opens in Birmingham, complete with Disney cafe, barber shop and Pri-market restaurant.
Netflix hires a team of writers to publish an industry print magazine.
42% of older people have never bought groceries online – and say they have no interest in doing so.