CX Weekly

This week in retail, M&S has introduced a snap-and-browse fashion feature to its mobile website and Tesco will be trialling a refillable container scheme to crack down on single-use containers. 

In leisure, a new fitness app allows you to be trained by the very top athletes and our very own Alan Stickland discusses automotive retail.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

Fashion retailer H&M is seeking new innovations to boost its customers’ shopping experience. 
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Net-A-Porter and Mr Porter have launched a new try-before-you-buy service for invite-only customers. 
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Style Finder, the latest M&S visual search feature lets customers take a photo and find similar products. 
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Tesco and French supermarket Carrefour to trial an online refillable container initiative. 
Read more.

Leisure Stories

Plankk Studio App lets you work out from home with top fitness influencers. 
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Gatwick Airport is trialling valet-parking robots to find the perfect parking spot.
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Is 2019 the year for brands to humanise their approach to engage customers? 
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20.20’s very own Alan Stickland discusses the future of the car showroom in Driving Innovation from the Showroom to the City. Read more.


More than a quarter of 18-24-year olds have either reduced their dairy consumption or cut it out in the past two years. 
Read more.

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