CX Weekly

Every Sunday, we drop the bravest and brightest customer experience stories straight into your inbox. We hope these insights inspire you and your business to think a little differently in the week ahead.  

Our very own Michael Artis has published a thought piece this week: Retailers are dead. Long live retail

CX Stories

Apple launch their own phone-friendly credit card, offering a bonus 3% back on every Apple purchase.
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Arts & crafts retailer, Hobbycraft, plans to create a dedicated Custom Crafting experience in store.
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How can fashion retail adapt to Gen Z’s non-conformist views on gender? Read more.

Galeries Lafayette opens a digitally-enhanced flagship store in Paris with “laboratoire de commerce” concept. 
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Vancouver International Airport create an interactive website to help passengers de-stress before flying.
Read more.

Statistic

Each store in the UK spends an average of £4080 on crime prevention per year.
Read more.

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