CX Weekly

This week in retail, heritage brand Burberry continues to modernise by appealing to youngers via Instagram.

In leisure, a new Hotel lobby app hopes to encourage spontaneous conversations between its guests.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

Amazon is launching a try before you buy service in the UK.
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Gap has built an automated warehouse to ensure super-speedy delivery for its customers.
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Selected Burberry products will now be launched on Instagram.
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Can experiential retail save the UK’s department stores?
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Leisure Stories

Starship Technologies has announced a robot delivery service in Milton Keynes.
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The Standard Hotel’s new Lobby app encourages guests to connect and talk before their arrival.
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A new smart home device can recommend ways to save power in your home.
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Statistic

15% of UK shoppers buy something from overseas at least once a week.

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