CX Weekly

This week in retail, Macy’s traffic-driving experiences are proving to be a success and Walmart is using AI to explore its customer-facing applications.

In leisure, NBA and McDonald’s are encouraging play time through new and engaging experiences.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

Lego’s latest Forma product line hopes to de-stress adults and boost creativity.
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A north London Budgens has become the UK’s first plastic free supermarket.
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Read how Macy’s is staying relevant in the middle of department store woes.
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Walmart is opening an in-store AI lab to improve its in-store customer experience.
Read more.

Leisure Stories

The NBA has partnered with McDonald’s to promote NBA experiences in 39 cities across India.
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The Cartoon Network is opening a tech driven, interactive hospitality experience in Pennsylvania.
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Dating app Bumble and Marriott Moxy hotels are joining forces to provide meeting spots for tech-savvy daters.
Read more.

Statistic

42% of shoppers are turning to mobile devices this Christmas.
Read more.

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