CX Weekly

This week in retail, Sainsbury’s has opened a new experimental superstore in Selly Oak, plus Project 0 and Sky Ocean have launched a pop-up in Soho showcasing a limited edition, reusable product range.

In leisure, an NBA app has used a crypto token-based incentivised platform to encourage fans to exercise.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

Sainsbury’s has launched a new concept store featuring a food court, an Oasis concession and Habitat and Argos products.
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Matalan has revealed a user experience lab to interact with its omnichannel customers.
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New ‘Pass on plastic’ pop-up in Soho provides alternatives to plastic, with artwork designed by celebrity icons.
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Leisure Stories

NBA’s Dallas Mavericks have launched “the nation’s first” blockchain fitness app that rewards users for leading healthier lifestyles.
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A smart hotel in Shanghai allows you to check in, enter your room and order breakfast all through your phone.
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Shop and Cop, an in-app shopping channel by Snapchat will feature limited-time deals and exclusive offers.
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Statistic

22% of retailers now offer the option to purchase items directly through social media.
Read more.

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