CX Weekly

This week in retail, Farfetch’s latest feature allows customers to upload a photo for instant comparable product recommendations.

In leisure, BMW’s ‘Mini Living’ spaces promote social interaction and a co-working lifestyle.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

Farfetch is launching an in-app visual search feature.  
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BYO, a zero-waste store has opened in London, encouraging customers to bring and fill old jars and bottles. 
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Gumtree has partnered with The British Heart Foundation to sell furniture  on its website. 
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Appear Here is launching a craft concept store at London’s Seven Dials showcasing independent designers. Read more.

Leisure Stories

How BMW’s Mini is solving the lack of living and work spaces in major cities. 
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The subscription model is “the way of the future” according to Zuora CEO Tien Tzuo. 
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Back in the Day Bakery has reduced its working hours to improve its culture and customer experience. 
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S space, is a cultural community space in Vietnam built out of waste materials to raise awareness on the exploitation of natural resources. 
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A new study has found that UK shoppers will spend an average of £166 per person on their Christmas groceries. 
Read more.

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