CX Weekly

This week in retail, Iceland has transformed its Stratford store into a 250m2 ice rink for customers to have fun in-between shopping and Waitrose has developed a prototype robot called Tom.

In leisure, Google is now on standby to help you pronounce difficult words.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

Iceland has launched the world’s first supermarket ice rink to get into the festive spirit. 
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Zalando has teamed up with Belgian Postal Service to trial in-home deliveries. 
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Waitrose will be the first supermarket to use robots to farm its food. 
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PUMA is reissuing its 1986 RS-Computer running shoe with modernised features. 
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Leisure Stories

Apple is relaunching print subscriptions app, Texture. 
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Coca-Cola and UberEats have joined forces to offer Christmas dinner to a select group of Christmas Eve workers. 
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You can now improve your English pronunciation with Google’s latest speech feature. 
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MyMe, a Fitbit for your social life will be able to track your relationships and bonding skills. 
Read more.

Statistic

One in four British parents admit to spending £115 more on one child at Christmas. 
Read more.

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