CX Weekly

Happy New Year and welcome to the very first CX of 2019. May the months ahead bring us some truly extraordinary tales of brand innovation and inspiration. 

This week, Sainsbury’s is launching a digital archive to educate people on the transformation of retail and the role of the Sainsbury’s family.

In leisure, the NFL has launched its first voice app to teach you all there is to know about American Football, with the help of Alexa.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

Sainsbury’s archive goes digital to mark its 150th anniversary. 
Read more.

Neutrogena launches an app that lets you personalise your perfect face mask. 
Read more.

Vitamin retailer GNC has launched a new experiential store to connect with shoppers and customise their wellness regime. 
Read more.

Leisure Stories

NFL and Amazon team up to launch ‘A Rookie’s Guide to the NFL’ voice app. 
Read more.

The Gyle Premier Inn in Edinburgh is the first hotel in the UK to be powered entirely by battery. 
Read more.

An updated version of the classic game ‘Guess Who’ celebrates famous women in history. 
Read more. 


A third of UK shoppers say they have been tempted to eat their beauty products. Read more.

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