CX Weekly

This week in retail, John Lewis is trialling click and collect in grocer Booths to expand its presence in the UK and Nike is offering data-driven personalisation and exclusive experiences both online and in-store.

In leisure, new yoga pants and shirt embedded with 16 sensors can track your movements to ensure correct yoga poses.

We hope these insights inspire your business to think differently about your own customer experiences.

Retail Stories

John Lewis is opening click-and-collect points in upmarket grocers, Booths.
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Sainsbury’s is labelling its items most useful for donation to food banks.
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Nike is reimagining customer experience through in-store innovations, apps, membership services and more.
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Apple is hosting coding sessions around the world for children between the ages of 6-12 to encourage coding in and out of the classroom.
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Leisure Stories

Pivot Yoga is bringing your yoga studio home through artificial intelligence and motion-sensor tech.
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New Playlist app allows you to connect with likeminded music listeners and share your musical experiences.
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Instagram is rolling out descriptive features for users with visual impairments.
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Statistic

British dog owners spend a total of £12bn on their pets every year.
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