Privacy and Cookie Policy

We are 20.20, a company registered with Companies House in England and Wales under number 02238604 whose principal place of business is at 20-23 Mandela Street, London NW1 0DU (“20.20”/“we”/“us”/”our”). We provide the website at www.20.20.co.uk (the “Website”), and the Services available from that Website (all as defined in the 20.20 Terms of Use (“Terms of Use”)).

By registering to use our Services, you consent to us processing your personal information in accordance with this Privacy and Cookie Policy (the “Policy”). This is the legal basis upon which we process your personal information as well as because it is necessary for the performance of our obligations under the Terms of Use. You may withdraw such consent at any time by letting us know at info@20.20.co.uk. At that time, you may also want to remove any cookies which have been placed on any device used to access the Website or Services. Your withdrawal of consent will not affect the lawfulness of any processing carried out by us prior to such withdrawal.

We want you to obtain personalised experiences anytime, anywhere, on any device. This requires us to collect personal information from you. However, we want to put you in control of that personal information. We want you to be aware at all times where and how your personal information is being used. This is of paramount importance to us.

So, let’s describe what this Policy tells you. It explains:

  • what information we may collect about you;
  • what we may do with the information we collect about you;
  • whether we share your information with anyone else;
  • the types of cookies we use and how you can reject these cookies;
  • where we store your information;
  • how we keep your information secure; and
  • your rights in relation to your information.

At 20.20 we take your privacy seriously. We operate on the principle that your personal information belongs to you and only you can decide who you want to share it with and why. This is fundamental to the way we work and we’re committed to providing a secure environment for you to store your personal information and share it with others when you want to.

WHEN DOES THIS POLICY APPLY?

This Policy and the Terms of Use apply to your use of the Website and Services.

HERE IS THE INFORMATION WE MAY COLLECT ABOUT YOU

1. Information you voluntarily provide

  • If you contact us (by phone, email or through the Website), we may keep a record of that correspondence for two years in case we need to contact you in relation to the issue for which you contacted us, for operational performance improvement and/or nuisance caller management. We will not use it for marketing purposes.
  • If you report a problem with the Website or Services, we may keep that information for two years in case we need to contact you in relation to the issue you for which you contacted us, for operational performance improvement and/or nuisance caller management. We will not use it for marketing purposes.

The information you give may include your name, address, telephone number and email address.

2. Information we collect about you and your device

When you use the Website and interact with our Services, we may use technology such as that provided by Google Analytics to collect information about your visit to our Website. You can find more information about Google Analytics here. In essence, Google Analytics enables us to analyse how you and others interact with our Website. The information we collect may include:

  • your IP address;
  • the type of browser you use (e.g. are you using the Chrome or Safari browser?);
  • the number of sessions per browser on each device;
  • the type of device (eg Samsung) and operating system (eg Android) you are using;
  • referrer information;
  • time zone;
  • user preferences; and
  • which pages you visited.

THIS IS WHAT WE DO WITH THE INFORMATION WE COLLECT ABOUT YOU

We use the information you provide to us to:

  • enable us to provide the Services;
  • ensure that content from our Website is presented in the most effective manner for you and for your device to achieve the most user-friendly navigation experience;
  • provide you with marketing information about us and our services (you may opt out from receiving such information at any time);
  • notify you about changes to the Website and the Services;
  • carry out our obligations arising out of the Terms of Use; and/or
  • defend our servers against malicious attacks.

Where we propose using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

OUR USE OF AGGREGATED AND ANONYMISED INFORMATION

We may share anonymised usage data which does not identify you specifically with third parties. We may combine your data with those of other users of our Website and share this information in aggregated and anonymised form with third parties to help us improve the design and delivery of our software tools, increasing the effectiveness for all users.

THIS IS WHO WE SHARE YOUR INFORMATION WITH

We will only share your information with other organisations where we have your permission to do so in accordance with this Policy or where we believe it is necessary for a legitimate reason connected with the Website or our Services.

We work with analytics providers and we may receive information about you from them. Below is a non-exhaustive list of third parties we work with. We may work with third parties not listed below or stop working with the third parties listed below.

NAME OF THIRD PARTYWHY WE WORK WITH THEM
Google AnalyticsTo monitor Website performance & user experience.
Lead Forensics

In addition, we may disclose your personal information to third parties:

  • if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;
  • to enforce or apply our Terms of Use and other agreements or to investigate potential breaches; and/or
  • to protect the rights, property or safety of our Website or our users.

OUR USE OF COOKIES, PIXELS AND LOCAL STORAGE

Cookies are small pieces of data that are stored on your computer, mobile phone or other device. Pixels are small blocks of code on web pages that do things like allow another server to measure viewing of a Web page and are often used in connection with cookies. HTML5 Local Storage is a small database located inside your browser which web pages can use to store data to speed up their processing. We may use all three technologies from time to time, to help improve your browsing experience.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of our Website. Cookies make the interaction between you and our Website faster and easier. We use cookies to distinguish you from other users of the Website and our Services. This helps us to provide you with a good experience when you use the Website and also allows us to improve the Website and Services. Cookies and other things like local storage also help us authenticate you to deliver personalised content to you.

We have outlined below the individual cookies we use and why we use them:

COOKIE NAMEEXPIRY PERIODPURPOSEMORE INFORMATION
_ga2 yearsUsed by Google Analytics to distinguish users.Google Analytics Cookie Usage
_gat10 minutesUsed by Google Analytics to throttle request rate.Google Analytics Cookie Usage

Please refer to your device’s help material to learn what controls you can use to remove or block cookies. Please remember that if you do this, it may affect your ability to use the Website and/or the Services. As you use your device, you will encounter third parties that make use of cookies and similar technologies. We are not responsible for those third parties or what they may place on your device or in your browser.

THIS IS WHERE WE STORE YOUR INFORMATION

The information that we collect from you may be processed outside the European Economic Area (EEA), but we have ensured that there is an adequate level of protection for such information.

KEEPING INFORMATION SECURE

Some of the information you provide to us is stored on servers owned and operated by Amazon Web Services, Inc. More information on this provider is available at https://aws.amazon.com.

HERE ARE YOUR RIGHTS

We think it is important that you are able to control your personal information.

You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us at info@20.20.co.uk.

The law gives you the right to request a copy of the personal information we hold about you.  We first require you to prove your identity with 2 pieces of approved identification. We will supply, correct or delete personal information about you on our files. In addition, you may request rectification or erasure of personal information as well as the restriction of processing of your personal information. We will comply with your requests in accordance with the applicable law.

If you wish to complain about the processing of your personal information then please contact us first, but if we do not satisfactorily deal with your complaint, then you may contact the Information Commissioner.

If you want to stop using the Website and the Services, you may do so. If you do, you may also want to remove any cookies that we have placed on any device used to access the Website and the Services.

THIRD PARTY PROPERTIES ACCESSED FROM THE WEBSITE E.G. OTHER WEBSITES

Our Website and Services may contain links to and from the online properties of third parties. If you follow a link to any of these online properties, please note that these online properties have their own privacy policies which will govern use of any personal information that they process. Please check these policies carefully before you click on any links and/or submit any personal information to these online properties.

CHANGE OF CONTROL

If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the Website and provide the Services. The new owner will be obliged to comply with this Policy.

CHANGES TO OUR POLICY

Any changes we may make to this Policy will be posted on this page. Where it makes sense because the changes are material, we will notify you by e-mail or in another appropriate manner such as when you next interact with the Website.

CONTACTING US IS EASY AND WE WANT TO HEAR FROM YOU

We really do welcome any questions, comments and requests you may have regarding this Policy. You can contact us by emailing us at info@20.20.co.uk.

 

Website Acceptable Use Policy

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE

WHAT’S IN THESE TERMS?

This acceptable use policy sets out the terms that apply when you link to our site or interact with our site in any other way.

WHO WE ARE AND HOW TO CONTACT US

www.20.20.co.uk is a site operated by 20/20 Limited (”We”). We are a limited company registered with Companies House in England and Wales under number 02238604 whose principal place of business is at 20-23 Mandela Street, London NW1 0DU.

To contact us, please email info@20.20.co.uk.

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

Our Website Terms of Use also apply to your use of our site.

WE MAY MAKE CHANGES TO THE TERMS OF THIS POLICY

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in April 2018.

PROHIBITED USES

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Website Terms of Use.

Not to access without authority, interfere with, damage or disrupt:

  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

BREACH OF THIS POLICY

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the Website Terms of Use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.