What we do

20.20 are a strategic design agency specialising in reimagining retail, leisure and hospitality experiences (whether they happen to be hosted on the high street, a cruise ship or a sports stadium).

Based in London, we have over 30 years behind us designing well-loved brands, beautiful environments and compelling customer experiences for innovative global clients.

Our teams are experts at graphic design, interior design, brave brand strategy and commercial propositions. And digital is all part of what we do. It’s a vital ingredient for a seamless customer journey in physical and online spaces.

Change all starts with people. There’s no such thing as an off-the-peg project. We work with our clients to champion original thought and bold ideas driven by expertise, intuition and insight.

Whether you’re looking for a store of the future; radical internal change; a deeper conversation with your customers or a new brand identity; we help businesses to challenge themselves and the world around them.

We Empower Change

From start ups to market leaders, we work with people who want to challenge each other and make the world a better, simpler, more exciting place.


Together Is Better

We're a team of original thinkers, problem solvers, storytellers, designers and digital experts. Above all, we are natural-born collaborators.


Part science, part instinct, our strategic thinking uncovers the simple truths that transform businesses for the better.


We design for people. We approach creative challenges with real human insight to deliver meaningful change and commercial impact.

Oh, and it needs to be fun, or it won’t work.


Commercial uplift isn't our only measure.

The success of a project can mean anything from more confident colleagues to more likes on Facebook.

Together, we’ll find out what your business really needs to make a feel-good impact and deliver on the numbers.